Government agencies have reported a massive increase in revenue collection from international traders since the launch of the single window system over 8 years ago.
According to Kenya Trade Network Agency (KenTrade) acting Chief Executive Officer (CEO) David Ngarama, the system is currently collecting at least Ksh2.3 billion annually.
Speaking to the press in Eldoret town after an engagement with stakeholders from Uasin Gishu County, Ngarama noted that the Single Window System has been processing 1.2 million permits up from a paltry 30,000 when it started.
“The money the agencies collect has increased from Ksh200,00 to Ksh2.3 billion annually. Compliance level has also gone up,” said the Kentrade boss.

The single window system has brought together at least 40 different government agencies which are involved in facilitating international trade through the issuance of permits and licenses.
Enhance trade
Under the system, exporters or importers get permits or licences electronically, unlike in the past when they had to visit different agencies physically.
The system also allows for digital payment.
To date, the automation level of all services in the system is at 90 per cent – which is in line with the Kenya Kwanza government’s bid to digitize all key services.
Kentrade CEO points out that the single window system has also helped enhance trade as there is more trade and business through exports and imports.

The single window system has been integrated with the new customs management system which allows for the online clearance of consignments coming in or going out of the country without the need for physical documents.
“Using the system, you’re saving time, and cost as well as removing the element of human intervention,” said Ngarama.
But despite the successes that the system has had, the KenTrade CEO admits there are a number of improvements that need to be done following an engagement with stakeholders in Uasin Gishu.
Some of the areas include enhancing the capacity of the system – an issue that the CEO says has already been addressed.


