The Social Health Authority (SHA) has announced it will assume full responsibility for managing medical cover for officers in the National Police Service (NPS) and Kenya Prisons Service (KPS), effective April 1, 2026.
In a public notice dated March 30, 2026, SHA Chief Executive Officer (CEO) Dr Mercy Mwangangi said the transition will take effect at midnight, immediately after the expiry of the current cover at 11:59 p.m. on March 31.
The new arrangement will also extend to eligible dependants of officers under the Public Officers Medical Scheme Fund.
SHA boss assured officers and their families that measures have been put in place to ensure continuity of healthcare services during the transition period.
“SHA is working with relevant institutions and healthcare providers to ensure a smooth and seamless transition, with no interruption in access to care,” Mwangangi said in part of the notice.
What police officers need to do to move to SHA medical cover
Meanwhile, the police officers have been urged to update their dependant details to avoid disruptions when accessing services under the new system.
Those seeking to make updates can dial *147# or visit the SHA and Afyayangu platforms.
The authority further clarified that patients already admitted in hospitals will continue receiving treatment without disruption under the new cover.
“Any officer or dependant already admitted in hospital will continue receiving treatment without interruption under SHA from 12:00 a.m. on 1st April 2026,” the notice read.
“Where an officer or dependant is receiving treatment in a facility that is not contracted by SHA, appropriate arrangements will be made to facilitate transfer to a SHA-contracted facility for continuity of care,” SHA added.
To support the transition, SHA has established a nationwide support system, including designated liaison officers in all county offices and a dedicated hotline.
“SHA has designated liaison officers in all County Offices and established a dedicated hotline, 0800 720 601, to handle enquiries,” the authority noted.
Additionally, the agency said it will share the list of liaison officers with relevant NPS and KPS offices to enhance coordination and communication during the rollout.
