The County Government of Uasin Gishu on Friday held celebrations to make the end of Customer Service Week 2023, with the theme Team Service
County Executive Committee Member for Public Service Management, Elijah Kosgey, led the celebration, emphasizing the importance of serving the public diligently and having a receptive ear to their needs.
“Customers are always key, and you should ensure that you meet their satisfaction,” Kosgei told the county employees.
Eng. Lucy Njoroge, County Executive Committee Member for ICT, Innovation, Youth Affairs and Sports, echoed Kosgey’s sentiment of putting the people first.
She also stressed the significance of good leadership, innovative technology, and efficient service delivery in improving people’s livelihoods.
“Be positive at work to ensure the smoothness of discharging services through good engagement with the customers. By serving God, we serve humanity,” CECM Njoroge said.
On his part, Ambrose Tarus, Chief Officer for Public Service Management, expressed gratitude to the stakeholders, including Equity Afia, Kingdom Bank, St. Luke and Reale Hospital, for their unwavering support.
“Our interest is to serve the public, and we value your feedback,” Tarus assured.
Connection with customers
In addition, Director of Communication and Branding, Faith Seroney, extended her appreciation to all the county’s staff.
Seroney further emphasized the importance of the close connection between customers and the organization in meeting individual needs.
She also challenged the staff to embrace customer feedback, reminding them that customers are always right and that feedback is crucial to make changes and further improve.
As the week-long celebration of Customer Service Week 2023 ends, the county employees were inspired to redouble their efforts in providing exceptional service to the public, recognizing that their dedication is essential in enhancing the lives of the people they serve.
Directors Nathan Koech (Human Resource Management), Emmy Biwott (Records and Administrative Services), Musa Mutai (Protocol) and Sila Terigin (Governors Press Unit) were among the county officials also present.
