M-Pesa customers will on Monday witness a brief interruption in accessing the mobile money service.
In a notice on Saturday, March 22, 2025, Safaricom said the interruption was due to planned system maintenance.
The maintenance, according to the telecommunications giant, aims to enhance M-Pesa’s services for its customers.
It will take place on the night of Monday, March 24, 2025
“To meet our promise to always offer reliable, safe secure and superior customer experience, we will be conducting a scheduled system maintenance on the night of Monday 24th March 2025 starting from 1.00 AM to 1.30 am,” read part of the notice.
“During the 30-minute maintenance period, all M-PESA services will be intermittent,” It added.
The maintenance will however not disrupt any other services. Safaricom said calls, data and SMS services will remain available.
It further noted that the timing of the maintenance had been planned to result in the least inconvenience to its customers.
“We apologise for any inconvenience caused and thank you for choosing us as your trusted provider,” Safaricom noted.
When was M-PESA launched in Kenya?
M-PESA was officially launched in 2007. It spread quickly, and by 2010 it had become the most successful mobile-phone-based financial service in the developing world.
By 2012, a stock of about 17 million M-PESA accounts had been registered in Kenya and by June 2016, a total of 7 million M-PESA accounts had been opened in Tanzania by Vodacom.
The service has been lauded for giving millions of people access to the formal financial system and for reducing crime in otherwise largely cash-based societies.
Safaricom is currently celebrating 18 years of M-PESA existence.
