Kenya Power is impementing a Rapid Results Initiative(RRI) to fast-track meter installationfor new connectionsacross the country.
Speaking at Stima Plaza during an event to kick start the Customer Service Week, Kenya Power’s Managing Director who is also the Chief Executive Officer (CEO), Dr. (Eng.) Joseph Siror said that the initiative will see pending connections cleared within 90 days.
“In the recent past, we have experienced challenges with the procurement of critical materials which has negatively impacted our drive to onboard new customers,” said Dr. (Eng.) Siror.
“I am happy to notethat these chalenges have been addressed and we have started receiving meters,whichwe are deploying to clear pending connections.”
During the period, the Company will connect over 320,000 customers using meters that were procured recently.
Currenty, the total pending new connections standat 236,924.
Through the RRI that commenced this week, the Company has installed 10,759 meters for new connections.
Despite the Company’s campaign to raise the national electricity accessrate, many customers have been forced to wait for long periods as protracted court battles hindered procurement of meters and other materias.
